Key term

1. Your use of the Site is governed by these Terms so please take a few minutes to read over the Terms below. These Terms form a legally binding agreement between you and us and set out our liability to you, and your liability to us, in the unlikely event that anything goes wrong. If you buy tickets via the Site, that purchase is additionally governed by the National Rail Conditions of Travel*.
2. By accepting Staff Travel facilities you agree to abide by the Conditions of Issue and Use which you can find on the Rail Staff Travel website www.raildeliverygroup.com/rst/conditions-of-issue-and-use.html
3. Any personal information you provide to us will be dealt with in accordance with our Privacy and Cookies Policy
4. Information that you provide to us must be accurate. You are responsible for keeping your login details confidential. You confirm that you have authority to use the payment card you use via the Site.
    
5. Buying Priv-rate tickets for those who are not eligible for them, or allowing others to use your rail staff travel facilities is a Travel Irregularity. You risk losing your facilities for life and if an active employee, risk dismissal.
    
6. Changes to tickets may be permitted depending on the type of ticket and the availability of alternatives, but exchange may not be available for certain ticket types. Refunds will depend on the type of ticket and conditions applicable to it and may not be available for certain ticket types. All refunds and amendments will incur a £10 charge.
    
7. If you cannot produce a valid ticket for the class of accommodation and service you use, you will have to pay the appropriate fare or could face paying a penalty fare.
    
8. Network Rail usually carries out engineering work at weekends or Bank Holidays, or occasionally early weekday mornings or late evenings. You are strongly advised to confirm your train times prior to making your journey.
    
9. Customer Support can be contacted on xxxx.xxxxxxxx

Terms and conditions

About us

www.railstafftravel.com is a site operated by Rail Staff Travel Limited ("RST", "we" or "us") a company established in the UK with a registered office address at 2nd Floor, 200 Aldersgate Street, London EC1A 4HD. We are responsible for issuing your national rail staff travel facilities and ensuring complaince with the scheme rules.

Section 1 - Using this site

1. Our website (our "Site") and related services are made available to you in accordance with the following terms and conditions ("Terms) as a registered user. Please read these terms carefully before you start to use our Site. We recommend that you print a copy of the Terms for future reference.
2. You are eligible to use our Site because you are in receipt of rail staff travel facilities. 
3. By accepting Staff Travel facilities, and using the Site to buy Priv-rate tickets, you agree to abide by the Conditions of Issue and Use which you can find on the Rail Staff Travel website www.raildeliverygroup.com/rst/conditions-of-issue-and-use.html
4. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
5. These Terms refer to our Privacy and Cookies Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.
6. By using the Site, you confirm that you accept these Terms and, if you buy tickets via the Site that you also accept the National Rail Conditions of Travel*, and that you agree without limitation or qualification to comply with [our Terms and Conditions of Supply] and the National Rail Conditions of Travel*, If you do not agree to these Terms, you must not use the Site.
7. We may at any time, and without notice, revise these Terms by updating this page. You are bound by any such revisions and should therefore periodically visit this page to review the most up to date  Terms. These Terms cannot be altered by you unless we explicitly agree to such alteration in writing. Where changes are made to the terms relating to our booking service those changes will not affect existing terms accepted by you when making a reservation or purchase through the Site. 
8. Network Rail usually carries out track maintenance and renewal work at weekends or Bank Holidays, or occasionally early weekday mornings or late evenings. You are strongly advised to confirm your train times prior to making your journey.

Section 2 -Our Site

1. Our Site is made available free of charge.
2. The Site offers an impartial service (the "Booking Service") selling every variation of ticket available around Great Britain representing all Train Operating Companies. It offers both Priv-rate tickets and all ticket options available to full fare paying customers. We do not currently support berth bookings or seat reservations where a ticket is not purchased.
3. We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.
4. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. You are responsible for making all arrangements necessary for you to have access to our Site.
5. You are also responsible for ensuring that any dependants you allow to set up an account are aware of these Terms and other applicable terms and conditions, and that they comply with them. 
6. We reserve the right to make changes to, or withdraw, the Site at any time and without notice. 
7. If there is a conflict between these Terms and any specific rules and/or terms and conditions which: (i) appear elsewhere on the Site and are stated to take precedence or (ii) form part of a separate agreement between RST and you, those other terms will take priority.

Section 3 - Your account and password

1. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
2. When ordering any products through our Site (including through our Booking Service) you will be asked to complete a registration process. Information you provide on our Site must be complete and accurate. You must not impersonate any other person or entity or use a false name or a name that you are not authorised to use. The information that you submit will be dealt with in accordance with our Privacy and Cookies Policy.
3. To access your stored data on our Site, you will need to input your account and password details. You are responsible for keeping those details confidential. If you have concerns about your login details or password or know or suspect that anyone other than you knows your user identification or password, you must promptly notify us using the contact details at[SM1]  

Section 4 - Use of the Booking Service

1. The Booking Service is designed to provide you with travel information, to assist you in determining the availability of travel-related goods and services and to make travel reservations or other travel-related purchases.
2. You agree that you will only use the travel information facilities of the Booking Service to find out information for yourself or for another person who intends to use or make use of the Booking Service to purchase travel services.
3. You confirm that you have authority to use the credit/debit card details you provide for the purpose of settling any payments you owe to us. You also agree that all information supplied by you in using the Booking Service is accurate and that you will not make any speculative, false or fraudulent reservations. You further agree that you will only use the travel services reservations facilities of the Site to make reservations or purchases for yourself or another person on whose behalf you are legally entitled to act.
4. We shall not be obliged to sell tickets or reserve a seat for a person or persons who we have reason to believe may be intending to use it, or the proposed method of payment, fraudulently. You acknowledge that you will be financially responsible for any bookings, which are made through the Booking Service using your account details.
5. All season ticket offers are subject to change from time to time and will be updated on the Site accordingly.

Section 5 - Bookings

1. All bookings are subject to these Terms, [our Terms and Conditions of Supply] and the National Rail Conditions of Travel*. You are strongly advised to read [our Terms and Conditions of Supply] and the National Rail Conditions of Travel*, which contain limitations and exclusions relating to our liability in respect of loss caused by delays or cancellations, as well as loss or damage to, and delay in the delivery or luggage and its contents.
2. All Priv-rate tickets and seat reservations are subject to Staff Travel Restrictions which are published on the Rail Staff Travel website www.raildeliverygroup.com/rst/where-can-i-go.html#Restrictions. You must ensure you do not make a booking that is not permitted.
3. Although you will be issued with a        seat reservation as part of your booking, if you are travelling on a busy service you are expected to offer your seat to those who are standing. The only exception to this is retired staff, who may be asked to vacate their seat in First Class, but they are not obliged to.
4. If you are eligible for Priv-Rate or free travel in First Class, you must abide by the rules and restrictions on accepting complimentary refreshments. . Although catering staff may offer you food and drink, you can only accept what is permitted in the Staff Travel Restrictions.
5. If you cannot produce a valid ticket for the class of accommodation and service that you are using, you will have to pay the appropriate fare or could face paying a penalty fare. Additionally you will be committing a Travel Irregularity and face a penalty affecting your rail staff travel facilities.
6. The prices quoted on the Site are in Pounds Sterling (£). If you pay for your tickets using a foreign credit or debit card, we are not responsible for the exchange rate and you are advised that changes to your ticket or refunds may be affected by such exchange rate.

Section 6 - Issue of tickets

1. With respect to tickets sold by us, we cannot confirm the price of any tickets until such time as you complete your order and your credit/debit card will not be charged until the order has been processed.
2. When we have confirmed your booking by e-mail to your registered e-mail address, we will send your tickets or ticket collection number to you using the method you selected when you made your booking.
3. On receipt of your tickets we would ask that you check to ensure they are correct and contact Customer Support on xxxxxx if your tickets do not match the information you provided at the time of booking.

Section 7 - Getting your tickets

1. We offer a range of methods to get your tickets. The particular options offered for your booking may differ depending on various factors, including ticket type, train operator, method of purchase and whether or not there is sufficient time to reliably post your tickets.

a)   UK Standard – We will dispatch tickets by Royal Mail 1st Class post to the address you specify during the delivery process. You should ensure that the address provided is correct.

b)  Next day delivery – We will dispatch tickets by Royal Mail Special Delivery Guaranteed^® to the address you specify during the delivery process. You should ensure that the address provided is correct. You will need to sign for the tickets upon delivery.

c)  International post – We do not send tickets to overseas addresses.

d)  Collecting tickets at the station – For many bookings we allow you to collect tickets from a range of stations. You must allow sufficient time to collect your tickets before boarding the train. You must have your ticket collection reference, and (unless stated otherwise) the credit/debit card used to make the purchase as identification. You should note any special collection instructions given during the booking process, for example the station opening hours. If you are unable to collect your tickets (for example due to the ticket machine(s) being out of service) then you should contact the station staff for further assistance. 

e)   e-Tickets – For some bookings we allow you to travel with paperless tickets delivered to your mobile phone ("e-Tickets"), booked either through the Site, or via our mobile application. It is your responsibility to ensure that you carry your mobile phone on the relevant journey and that your phone is charged, functional and that you are able to display the ticket for inspection when you travel. You may incur data usage charges from your mobile phone operator for downloading an e-Ticket. You should check with your network provider as to what charges may apply. For identification purposes you must also carry the credit/debit card used to make the booking (If e-Tickets have been booked for more than one passenger, all passengers should travel together and the lead passenger must carry the credit/debit card used to make the booking). We shall not provide duplicate or replacement e-Tickets. The e-Ticket must be stored on your mobile phone until the date and time of travel and such safekeeping shall be your responsibility. e-Tickets are non-transferable. By purchasing an e-Ticket, you agree to cooperate with the train inspector and let him/her clearly view the ticket on your mobile phone and you acknowledge that you may be requested to hand over your mobile phone voluntarily for inspection. If you do not produce your ticket or hand over your mobile phone upon a request to do so by the train inspector, the train inspector shall be entitled to consider that you are travelling without a ticket. It is your responsibility to ensure that your mobile phone has sufficient battery life that you are able to show the ticket at any time during your journey. Some train operating companies apply additional restrictions to the use of e-Tickets – you must note any additional restrictions notified during the booking process. Your mobile phone must be switched on to use it to travel. You should also check that you have enough battery on your phone to complete your journey. If it runs out of battery in the middle of a journey, you may have to pay the appropriate fare or could face paying a penalty fare.[SM2] [AA3] 

f)  Smartcard – For some bookings we allow your ticket to be delivered to your Smartcard. If you are using an existing Smartcard you must ensure that you correctly enter your Smartcard reference number – we cannot amend this after payment has occurred. You must carry your Smartcard with you when you travel. You must ensure that you validate your Smartcard at the start and end of your journey by using either the stand-alone validators or ticket barriers as applicable. 

Section 8 - Changes, cancellations and refunds[SM4] [AA5] 

1. Changes to the date and time of a ticket may be permitted depending on the type of ticket and availability of alternatives, but exchange may not be available for certain ticket types. Refunds will depend on the type of ticket and conditions applicable to it and may not be available for certain ticket types.
2. All refunds and amendments will incur a £10 charge.
3. To make any changes please login to your account, or contact Customer Support on XXXX XXXXX.

Section  9 - Ownership of content

1. We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
2. You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use..
3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
4. Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
5. You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
6. If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately, we may at our option suspend or permanently block your access to the Site and you must at our option return or destroy any copies of the materials you have made.
7. You are advised that we will enforce our intellectual property rights to the fullest extent permitted by the law, including the seeking of criminal prosecution.

Section 10 - Viruses

1. We do not guarantee that our Site will be secure or free from bugs or viruses.
2. You are responsible for configuring your information technology, computer programs and platform in order to access our Site. You should use your own virus protection software.
3. You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
4. If we are aware of any  misuse as detailed in 3  above this would affect your eligibility to rail staff travel facilities.[AA6] 

How we may use your personal information

We only use your personal information in accordance with our Privacy and Cookie Policy. Please take the time to read this as it includes important terms which apply to you.

Section 11 - Our acceptable use policy

1. You may download our content, but only for informational, non-commercial, non-profitable and personal use and provided that you do not remove, adapt, alter or obscure any of the information, content or notices (such as copyright and other proprietary notices) contained within it.
2. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the content (including, but not limited to, "caching" any material on the Site for access by third parties or "mirroring" any material on the Site) in any way except for your own personal, non-commercial use. Any other use of the content or the Site requires our prior written permission.
3. You may not distribute, modify, copy (except as set forth above), transmit, display, reuse, reproduce, publish, license, create derivative works from, transfer, sell or otherwise use content without our prior written permission.
4. You may not create a database in electronic or structured manual form by systematically downloading and storing any content on the Site.
5. As a condition of your access to and use of the Site, you warrant to us that you will not use the Site for any purpose that is prohibited by these Terms or could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law and that you will not use the Site to post or transmit any infringing, threatening, false, misleading, abusive, harassing, discriminatory, liable to incite racial hatred, libellous, defamatory, vulgar, obscene, indecent, scandalous, offensive, inflammatory, blasphemous, pornographic, or profane material or material in breach of confidence or privacy.
6. We will fully cooperate with any law enforcement authorities or any court order requesting or directing it to disclose the identity of anyone posting or transmitting any such information or materials. You also agree to inform us as soon as you become aware of any unlawful or prohibited use of the Site by any third parties.
7. You are responsible for complying with local laws and regulations of the jurisdiction from which you access the Site. The Site should not be accessed in any jurisdiction where for any reason the publication or availability of the Site is prohibited. We do not represent that the Site complies with laws in all jurisdictions. If you are in doubt, you should seek legal advice and if necessary, terminate your use of the Site immediately.
8. You are prohibited from using the Site to advertise or perform any commercial solicitation and are prohibited from posting or transmitting to or from the Site, any material for which you have not obtained all necessary licences or approvals or which is technically harmful (including; without limitation, computer viruses, logic bombs, trojans, worms, harmful components, corrupted data or other malicious software or harmful data).
9. You may not misuse the Site (including, without limitation, by (i) hacking; (ii) defacing, altering or interfering with the front end 'look and feel' of the Site; (iii) obtaining or attempting to obtain unauthorised access (via whatever means) to any of our networks; (iv) by taking any action that imposes an unreasonable or disproportionately large load on the Site or related infrastructure; or (v) by using any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of the Site (including but not limited to uploading or making available files containing corrupt data or viruses via whatever means)

Section 12 - Our responsibility for loss or damage suffered by you

1. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods to you. 
2. Your use of the Site is at your own risk. To the fullest extent permissible by law, we exclude our liability and that of our directors, officers, employees, agents, subsidiaries, affiliates, sub-contractors and any other party involved in creating, producing, or delivering the Site for any of the following losses or damage (whether such losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; (g) loss of anticipated savings; (h) business interruption; or(i) any direct, indirect, punitive, incidental, special, consequential or any other damages of any kind arising out of or in any way connected with its products or services, the use of or access to the Site or content, or the inability to use the Site, any websites linked to the Site or the content of such websites (including without limitation: the inadvertent downloading of computer viruses from the Site or from e-mails sent from the Site that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Site or your downloading of any material from the Site or any websites linked to the Site), whether based on contract, tort (including negligence), strict liability or otherwise, even if advised of the possibility of any such damages. Nothing in these terms of use is intended to limit or exclude the user's statutory rights as a consumer (if any). Nothing in these terms of use exclude or limit our liability for: death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or fraud; or misrepresentation as to a fundamental matter; or any liability which cannot be excluded or limited under applicable law.
3. While we have taken all reasonable effort to ensure that the information on the Site is correct, you should be aware that the information it contains may be incomplete, incorrect, or may have become out of date. We do not guarantee that the Site will operate uninterrupted or error-free, that defects will be periodically corrected or that it is compatible with your computer, hardware or software. We neither warrant nor represent that your use of any content will not infringe the rights of any third parties nor that the content will be accurate, complete or up to date.
4. We assume no responsibility for any use of or reliance on any content displayed on the Site, for any information not provided on the Site, for inability to use the Site, or for the failure of any of our services offered on the Site, including but not limited to the provision of train service information and the sale of rail tickets.
5. We will use reasonable care and skill in carrying out the services contained on the Site. However all content (including the information, names, images, pictures, logos and icons regarding or relating to RST, its products and services (or to third party products and services) and all products and services are subject to change and are provided to you "as is" and on an "is available" basis without any representations or any kind of warranty made of any kind (whether expressed or implied by law) to the extent permitted by law, including, but not limited to, the implied warranties of suitability, satisfactory quality, merchantability, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you

Section 13 - Our losses

You agree to indemnify us against any claims, demands or proceedings brought against us by any third parties if they are a result of your use of the Site or your other actions or omissions or where we suffer any loss or damage as a result of your breach of these Terms. Your "use" of the Site includes any use by third parties where those parties access the Site using your computer. In such circumstances, you agree to pay us all costs, damages and expenses (including reasonable legal fees) awarded against us or otherwise incurred by us, arising from any claims or legal proceedings.

Section 14 - No reliance on information

1. The content of the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.
2. Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content of our Site is accurate, complete or up-to-date.[SM7] [AA8] 
3. You should always ensure before purchasing any tickets or making any reservations that they are not in breach of the Staff Travel Restrictions, available at https://www.raildeliverygroup.com/rst/where-can-i-go.html#Restrictions

Severability

If any of these Terms is held to be invalid, the remaining terms and conditions shall continue to be valid to the fullest extent permitted by law.

Section 15 - Laws and jurisdiction

If you are a consumer, these Terms and your use of the Site are governed by English law and you can bring legal proceedings in relation to these Terms and your use of the Site in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Terms and your use of the Site in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Terms and your use of the Site in either the Northern Irish or the English courts.

Section 16 – Implications of mis-use

1. As the employee/primary card holder you are responsible for all tickets purchased through your online account. 
2. If you, or a family member, use your online account to purchase Priv-rate tickets for someone who is not eligible it puts your rail staff travel facilities at risk.
3. You must check the 

Section 17 - What else do I need to know?

1. Nothing in the content within the Site or materials accessed via the Site, other than these Terms and any other terms which are stated to be legally binding, is intended to form any binding contract. In particular, notes on products, services and the like are stated on an 'invitation to treat' basis (i.e. they are not offers which will become binding upon purported acceptance by you) and are 'subject to availability'.
2. If we decide to waive any breach of obligation arising under these Terms, then that does not mean that we have waived any other breach or any future breaches.
3. All rights and remedies under these Terms are cumulative and are not exclusive of any rights or remedies provided by law or by any other agreement.
4. A printed version of the Site and these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings.
5. You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms or your use of the Site.
6. These Terms are not enforceable under the Contracts (rights of Third Parties) Act 1999 by any person not a party to them.

Contact us

If you have any questions about these Terms, please contact us at rst@raildeliverygroup.com